Off to Neverland Travel® FAQ

Have a question about Off to Neverland Travel®? Check below! Click on any question below for an answer.

Can you tell me a bit about Off to Neverland Travel®?

Sure! Off to Neverland Travel® is a Texas limited liability company specializing in selling Disney travel products. We are also a full service travel agency that can handle any and all your travel desires. Our owners have been involved in the travel industry for over 8 years. For more information on our company, click here.

What services do you provide if I book my trip with you?

We will help you in all aspects of your vacation. From planning the right destination all the way to following up with you after the trip to make sure that all went well, we never stop working! We can help with dining arrangements, tours, tips, and general questions in regards to making your vacation all it can be.

So, how much do you charge? Are there any hidden fees?

We are proud to say that our service is provided at no extra cost to you. We do not charge any fees in relation to your reservation. Our pricing comes straight from the supplier, and all costs are disclosed to you when you receive a quote from us.

When will I receive a reply from my quote request?

Typically, our answer comes in just a few hours. We promise, though, to have your quote to you within 1 business day. If you don't receive your quote by then, simply reply to the email you received after submitting your request and let us know!

Will I have to pay upfront for my vacation?

Usually, our suppliers will allow us to collect a small deposit from you to secure the reservation. Then as we get closer to your trip, the supplier will need the final payment. We will let you know at the time of booking when your final payment will be. We are glad to set up any payment schedule you'd like.

I've already booked directly with Disney. Can I still use your planning services?

Absolutely! We will advise you on how to transfer your reservation to us, and we'll get started planning your dream vacation. (Please note: This offer only applies to reservations booked directly with Disney. Out of professional courtesy, we will not transfer a reservation from another travel agency.)

What payment methods do you accept?

We accept all major credit/debit cards and money orders. We do not accept personal checks. In most cases, the supplier will run the charge to your credit/debit card.

Why do you not list a phone number on your site? Can I call you with my request?

Due to the way our company processes requests, it is much faster for you to input your request in one of our quote request forms. You can do that by clicking here. Alternatively, you can call our main office at 817-886-0983. We will take down your information and pass it along to one of our Magic Makers®.

Do you charge cancellation/change fees?

We do not charge any agency fees for changes or cancellations. We know that it is an awful experience to have to cancel your vacation. We ask that you acknowledge that your personal Magic Maker™ will have already done quite a bit of work on your reservation at the time you cancel. Because of that, we ask that you allow him/her the first shot at booking your next vacation.

Please note that the suppliers change and cancel policies will still apply. These vary by supplier. Your personal Magic Maker™ will be glad to answer any questions you have.

I found a lower price somewhere else. Will you match it?

While there are a few cases where we might choose to price match, on average, we choose not to match prices. Usually, in order for another agency to offer a lower price, they are either:

  1. Cutting into their own hard-earned commission
  2. Not revealing to you the taxes/fees/other charged of the reservation that you will wind up having to pay
  3. They have a special group rate on that particular sailing
  4. OR a combination of any of the above
We work very hard at making your vacation dreams come true, and as professionals, we deserve to be paid for our time. We welcome you to ask about any lower rate you've found, and if it is a public offering, we will gladly match it. If the price is lower due to one of the reasons above, we will not be able to match.

We also ask that in choosing between prices, you consider that our agency offers many levels of service that are not often matched at other, sometimes lower-priced agencies.

What if a lower rate comes out for my trip after I book it?

In MOST cases, we will be able to lower the rate for you, and thus, save you money on your vacation. This is especially true with Walt Disney World® Resort Vacations.

If the lowered price is a result of a lowering of the cost of the airfare in the package, we will not be able to lower the package price to match in many situations due to airline policy. Also, please note that changing some packages may incur a small fee from the supplier.

Should I buy travel insurance for my vacation?

In short, absolutely! Travel insurance is a wonderful protection plan that covers many things regarding your trip such as:

  • Trip Cancellation/Interruption
  • Medical emergencies while on vacation
  • Baggage loss or damage
  • Many other items...

Ask your Magic Maker™ about insurance rates and plans for your vacation!

Is your agency properly licensed?

In the state of Texas, no official license is needed, however, we are registered with the state as a limited liability company. We are also properly insured.

We are also required to register with some states:

  • California: CST #2090317-40 (Registration as a seller of travel in California does not constitute the state's approval.)
  • Florida: Fla. Seller of Travel Ref. No. ST37203

We are members of CLIA (Cruise Lines International Association) and IATAN (International Airlines Travel Agents Network).