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Phone using Disney Genie Service

Disney Genie is a complimentary and convenient digital service designed to create your best Disney day. This cool technology, which guides you through the theme parks with tips that can help you reduce time in lines, discover magic around every corner and take the guesswork out of “what’s next.”

Built right into the My Disney Experience, Disney Genie service will maximize your park time, so you can have more fun. It includes a personalized itinerary feature that will quickly and seamlessly map out an entire day. From specific attractions, foodie experiences and entertainment, to general interests like Disney princesses, villains, Pixar, Star Wars™, thrill rides and more – just tell Disney Genie what you want to do and it will do the planning for you.

Complimentary Features of Disney Genie:

Personalized Day Optimizer

that updates your itinerary throughout your day, so you can be more spontaneous and go with the flow.

Real-Time Tip Board

with attraction status, standby wait times, entertainment showtimes, and dining availability!

Forecasted Waits

for beloved attractions throughout the Parks.

Virtual Assistant

providing answers for many common questions inside the parks.

Mobile Order

food at many locations throughout the resort.

Restaurant Services

including joining wait lists, check-in, and making reservations.

Attraction Virtual Queue

join the virtual queue of participating attractions.

Introducing the Lightning Lane

For even more convenience and flexibility, there are three other options for enjoying the theme parks, through a separate queue called the Lightning Lane that also saves you time in line. Take your day to the next level with any of these services. Purchase one of these Lightning Lane options and enjoy more magic throughout your day!

Lightning Lane Multi Pass

When you buy a multi pass, you have the opportunity to:

  • Plan ahead for your theme park visit by selecting up to 3 multi pass experiences and arrival windows.
  • After entering the park and experiencing your first multi pass activity, you may have the option to make an additional selection (subject to availability).
  • Benefit from photo perks such as receiving digital copies of select attraction photos and videos taken throughout your day with Disney PhotoPass Service. Additionally, you will have access to Disney PhotoPass Lenses.

Pricing: varies based on the date of visit

CLICK HERE for a listing of current Lightning Lane Multi Pass attractions.

Lightning Lane Single Pass

Maximize your time and skip the lines with our Lightning Lane Single Pass, valid for one of our highly sought-after attractions that are not included in the Lightning Lane Multi Pass. Limited to a maximum of 2 single passes per day, availability permitting.

Pricing: varies by date, attraction, and park

CLICK HERE for a listing of current Individual Lightning Lane Selections.

Lightning Lane Premier Pass

Lightning Lane Premier Pass allows one-time entry to each Lightning Lane experience in a theme park—to enjoy at your leisure that day. Purchase of Lightning Lane Premier Pass is exclusive to guests staying at a Disney Resort Hotel or at the Walt Disney Swan, Dolphin, Swan Reserve hotels or Shades of Green Resort.

When you buy a Premier Pass, you have the opportunity to:

  • Get one-time entry to every available Lightning Lane experience in one park for one day—including the most in-demand attractions.
  • Ride the attractions you want, when you want. You don’t need to choose specific arrival times.
  • Enjoy photo perks, including digital downloads of select attraction photos and videos. Plus, unlock Disney PhotoPass Lenses.

Pricing: varies based on the date of visit

Important Details About Lightning Lane Passes: Lightning Lane passes are nonrefundable and nontransferable. Lightning Lane passes, attractions experiences may vary by date, are subject to change or closure, are limited in availability and are not guaranteed, and may not be available at all on the date of visit or at the time you make a selection. Price, terms and entitlements are subject to restrictions, and change or cancellation without notice.

Getting Started with Lightning Lane

When to Purchase Passes

You can purchase your Lightning Lane passes in advanced of your visit based off of the info below:

Type of Guest Purchase Date

Guests staying at:

  • Disney Resort Hotel
  • Walt Disney World Dolphin Hotel
  • Walt Disney World Swan Hotel
  • Walt Disney World Swan Reserve
  • Shades of Green Resort
 Starting 7 days before the first day of your Resort stay, for their length of stay (up to 14 days)
Guests not staying at a Disney Resort Hotel or select hotel (listed above) including:

  • Guests with date-based theme park tickets
  • Guests with other ticket types
  • Annual Passholders
 Starting 3 days in advance*

* = Guests with date-based theme park tickets can purchase 3 days before the first day of their ticket, for the total number of valid admission days on their ticket

How to Purchase Passes

You’ll purchase your Lightning Lane passes using the latest version of the My Disney Experience app. Before getting started, make sure you connect everyone in your travel group on your Family & Friends list inside the app and have gathered your group’s wish list.

Once you’re inside your booking window, purchasing your Lightning Lane passes is easy:

  1. Open the My Disney Experience app, then tap the Lightning Lane Passes section on the home screen.
  2. Select a date and theme park you’d like to purchase passes for.
  3. Select a Lightning Lane Single Pass, a Lightning Lane Multi Pass or both. If you select a Lightning Lane Multi Pass, you can choose up to (3) Lightning Lane Multi Pass experiences and arrival windows in advance. If you select a Lightning Lane Single Pass, you can choose an arrival window for your desired attraction in advance.
  4. Follow all prompts to complete your purchase—and receive a confirmation.
  5. From the confirmation screen, you can tap “Plan Another Day” to purchase another pass—or tap “View My Day” for details about your Lightning Lane selections.

Magic Maker® Tip

The perfect “Disney Day” is what works best for your family. You can choose from all of the new options, a mix of them or none at all, and have a great vacation! Your Magic Maker® remains your best source of information customized to your family’s travel needs and requests.

Frequently Asked Questions:

Disney Genie and Lightning Lane Multi Pass and Lightning Lane Single Pass? OH MY!

Your Magic Maker® is here to answer any questions you may have on these services! In the meantime, here’s a listing of some of our frequently asked questions on the service.

Lightning Lane Multi Pass replaces Disney Genie+ service, and Lightning Lane Single Pass replaces individual “à la carte” Lightning Lane entry.  This update allows you to:

  • Purchase Lightning Lane passes days in advance of your park visit, for added confidence when you arrive.
  • Choose attractions and arrival windows before purchasing a pass—so you know what to expect.
  • Make plans for multiple days, all in the same day! This makes it easier to plan your visit.

Prices for Lightning Lane Multi Passes vary by date and theme park. Prices for Lightning Lane Single Passes vary by date and attraction.

Prices will always be available to view in your My Disney Experience before purchase.

No. When you purchase a Lightning Lane Multi Pass, you can choose from a variety of eligible multi pass attractions and experiences. For single pass attractions, Lightning Lane entry is only available with the purchase of a Lightning Lane Single Pass.

Yes, traditional standby lines are still available at most attractions and experiences. From time to time, a virtual queue—accessible via the My Disney Experience app—may be used for a limited number of the most highly demanded attractions. When the virtual queue is in place, a standby queue will not be available, and Guests must use the My Disney Experience app to enter the attraction or experience.

Yes. You may purchase one Lightning Lane Multi Pass (which allows you to hold up to 3 Lightning Lane Multi Pass selections at once) and/or up to 2 Lightning Lane Single Passes per day, subject to availability.

Lightning Lane Multi Pass selections can only be made one at a time. On the day of your park visit, once you redeem a selection, you can use the My Disney Experience app to check availability for another Lightning Lane Multi Pass experience—and add to your plans.

When you purchase a Lightning Lane Multi Pass for a theme park, you’ll be prompted to choose up to 3 multi pass experiences and arrival windows in the same theme park.

Once you redeem a selection on the day of your park visit, you can use the My Disney Experience app to choose another multi pass experience in any Walt Disney World theme park (subject to availability), as long as you have a valid ticket with the Park Hopper option or an Annual Pass.

The ability to visit another park is subject to the park’s capacity limitations.

To view and/or modify your selections, open the My Disney Experience app and tap on the Lightning Lane Passes section of the home screen. Then, you’ll be able to:

  • View your Lightning Lane passes and selections—as well as other plans, such as dining reservations
  • Modify your Lightning Lane selections, subject to availability

Lightning Lane Multi Pass is nonrefundable. If you cancel or modify your Resort hotel reservation after you’ve already purchased a Lightning Lane Multi Pass, then your selected attractions and arrival windows are subject to cancellation based on eligibility rules.

When you become eligible to make Lightning Lane selections again, then you can use the My Disney Experience app to choose available Lightning Lane Multi Pass experiences and arrival windows for the pass you previously purchased.

All 3 Lightning Lane passes enable you to skip the standby line and use the Lightning Lane entrance to join a shorter line for select theme park attractions and experiences.

However, Lightning Lane Premier Pass differs from Lightning Lane Multi Pass and Lightning Lane Single Pass in the following ways:

  • Provides More Flexibility: With Lightning Lane Premier Pass, you don’t have to choose arrival windows for Lightning Lane attractions and experiences—so you can enter Lightning Lane entrances for the experiences you want, when you want (subject to availability). With other Lightning Lane passes, you must choose an arrival window for each Lightning Lane experience.
  • Includes Each Available Lightning Lane Experience in One Park: Lightning Lane Premier Pass gives you one-time entry to each available Lightning Lane experience in one park for one day. This includes Lightning Lane Multi Pass experiences and Lightning Lane Single Pass experiences in that park.

Lightning Lane Premier Pass and Lightning Lane Multi Pass both include photo perks—so you’ll receive digital downloads of select attraction photos and videos from your day, captured with Disney PhotoPass Service. Plus, access Disney PhotoPass Lenses.

These photo perks are not included with Lightning Lane Single Pass.

Eligibility
In order to purchase any Lightning Lane pass, you must have valid park admission. Park reservations may also be required, depending on the date of your visit.

Lightning Lane Premier Pass will be available in very limited quantities for Guests staying at Disney Resort Hotels and other select hotels.

No. Lightning Lane Premier Pass gives you one-time entry to each available Lightning Lane entrance in one park for one day.

All attractions and experiences are subject to availability. Inclement weather, downtimes, operating hours and refurbishments may impact the availability of any attraction or experience.

Helpful Videos:

What are Lightning Lane Passes?

How to purchase a Lightning Lane Passes?